Tele-Coaching

This is a post-training service. Participants will be told when to expect the coaching call. Our trainer will contact each participant by phone, identify themselves and explain what the call aims to achieve. They’ll then simulate a M&E enquiry, digitally recording the conversation using specialist PhoneCoach equipment.

At the end of the conversation, our trainer will encourage the participant to appraise their own performance. After this, the trainer will arrange to call back within 30 minutes. Having listened to the recording and made notes, the trainer will call back with feedback and coaching.

After the session, the trainer will produce a two page report for each participant, to review with line management.