BDRC Meetings Benchmark Tracker Training
Improving Meetings Benchmark Tracker scores and enquiry conversion
Recognised as the market experts by BDRC we are the only official training partner for BDRC subscribers. With our expert knowledge of the Meetings Benchmark Tracker combined with our effective approach to learning can make a real difference to your people and your business.
BDRC Meetings Benchmark Tracker Workshop
Learn how to achieve an above average score against the BDRC criteria for Manner & Approach.
Learning objectives
After the course participants will be able to:
- Identify and act on opportunities to appear helpful to the caller
- Recognise the importance and impact of providing clear explanations to the caller
- Demonstrate friendly, warm behaviour that will create rapport with the caller
- Demonstrate knowledge of their product, service and pricing relevant to the enquiry
- Avoid creating the impression they are rushing the caller
- Use behaviours that show an interest in the enquiry and a desire for the business
- Close the call professionally and in a timely manner
Content & Approach
Participants will receive a theory based session on key BDRC criteria for ‘Manner & Approach’. They will then break into sub groups and undertake an auditory exercise based on recordings of callers explaining their enquiry details. The groups will then discuss the recordings and respond to the following questions:
- What sort of person are you dealing with?
- What is important to this person?
- What would be the best way to handle them in terms of manner and approach?
- What relevant information could you volunteer beyond taking the enquiry that would appear helpful to this person?
- How can you explain your product, service and pricing in a way that is relevant to this person?
- How can you show them that you are really interested in getting their business?
Each group will then review the exercise and feedback to each other.
Other information
9 participants for a half day
Email us at info@mgtrainingsolutions.com if you want more information on improving your BDRC scores and enquiry conversion.
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Testimonials
BDRC Manner & Approach Workshop
Matt Costin, Director
We have been delighted to see that, as a result of attending MG
Training workshops, venues have improved their scores beyond the
industry average and in most cases achieved scores exceeding 85%....read more »
Apex Hotels
Hilary McArthur, Group Events Manager
Since the training we have seen an increase of 26.5% in our Individual Test Call results. I would not hesitate in recommending MG Solutions, the team were fantastic. ...read more »
Royal College of Physicians
Stephanie Ellrott - Meetings & Events Manager
As a result of the training we have been implementing new standards and
systems and have been delighted to see our BDRC scores increase from 3%
to an amazing 94%......read more »
Macdonald Hotels & Resorts
Tracey Bremner - Regional Revenue Manager (Scotland)
Manner & Approach scores increased 17% from the average of the 3
months prior to training to the current 3 months. All except 1 Hotel
achieved 100% on the Manner & Approach section in the month
following the training......read more »
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